Returns Policy

Return Policy Summary

  • 30-Day Return Window: Returns or exchanges must be initiated within 30 days of receipt (based on UPS tracking).
    • Saddles: Must notify us within 3 days of receipt if you wish to return or exchange.
  • Conditions for Returns:
    • Items must be unused, in new condition, with original tags and packaging.
    • Used, damaged, or items without original packaging/tags will not be accepted.
    • A 25% restocking fee applies if:
      • Packaging is missing.
      • Tags are removed.
      • A shipping label is placed directly on product packaging (e.g., boot box).
  • Free Shipping Orders:
    • If returned, you will be credited the purchase price minus the original shipping cost.
    • If a return causes your order to fall below the "Free Shipping" threshold, the original shipping cost will also be deducted.
  • Large Orders:
    • May be subject to limited returns (e.g., max 1 pair of boots and 1 pair of breeches can be returned from an order of 10 each).
    • Exchanges are usually allowed.

Return Policy

We want you to be completely satisfied with your purchase. If you're not, you may return or exchange most new, unused items within 30 days of delivery (as verified by UPS tracking). Please review the full details below to ensure your return qualifies:

Saddles

  • You must notify us within 3 days of receipt if you wish to return or exchange a saddle.
  • Saddles must be unused and in new condition with all original tags and packaging.

General Returns

  • Items must be in new condition, with all original tags attached and packaging included.
  • Returns will not be accepted after 30 days from delivery.
  • If your order qualified for Free Shipping, the original shipping cost will be deducted from your refund.
  • If returning items causes your order total to fall below the Free Shipping threshold, the original shipping cost will also be deducted.

Restocking Fees

  • A 25% restocking fee will apply if:
    • The original packaging is missing or damaged.
    • Tags have been removed.
    • A shipping label is placed directly on the product packaging (e.g., the boot box), rendering the item unsellable as new.

Large Orders

  • For bulk purchases, we may limit the number of items eligible for return.
    • Example: If 10 pairs of boots and 10 pairs of breeches are purchased, only 1 pair of each may be returned.
    • Exchanges are typically welcomed and evaluated on a case-by-case basis.

Non-Returnable Items

  • Items that are used, worn, damaged, or missing original packaging are not eligible for return or exchange.